Services BARQ SYSTEMS

Services

Support Services

- Support service:
 
This service includes 24X7 availability to troubleshoot supplied devices disability or open a case with the vendor TAC. Trained engineers is responsible for handling customer requests, with remote secure access to the devices to analyze  logs, troubleshoot faults and apply fix or patches.  Customer will deliver faulty parts to BARQ warehouse, and BARQ ships replacement (when received) to customer designated site.
 
- Service Level Agreement (SLA):
 
This service include customizable services according to operation nature in order to give commitment to keep the service offered by the supplied devices full functioning during the agreement with minimized service interruption. Agreement is made to commit service availability through support service terms and conditions, performing periodical fault avoidance procedures, spare running devices with items that cover the service degradation because of Hardware failure, analyze the devices logs to discover any probable service degradation, and agree with our customer on contact procedures list, and escalation matrix to sprint service degradation recovery.
 

Latest News

Infoblox Virtual Security Workshop

Cairo - Egypt, 18 Feb 2021

BARQ Systems & Infoblox held their virtual “Infoblox Security Workshop” on the 17th of February, 2021. They focused on the security needs of organisations pursuing Cloud First strategies, Cyber Risk Reduction, SD-Wan projects and SASE programs through interactive educational workshops.   The session included 2 Kahoot quizzes with valuable gifts cards for the top 3 winners. We are happy to conduct such an interactive workshop  

Juniper | AI-Driven Enterprise Digital Talks

Cairo - Egypt, 08 Sep 2020

Building meaningful connection is what BARQ Systems cares about, virtual events are more than just a live video it’s an agenda, where speakers provide an interactive session with customers.

Tableau | Chooses BARQ Systems as Business Partner

Cairo - Egypt, 30 Jun 2020

Tableau is a software company that specializes in highly visual and rapid-fire reporting and analytics, using breakthrough technology for both its visualizations and data management. Tableau is taking business intelligence (BI) to a whole new level of fast.  

"برق سيستمز" تصبح أول شريك بلاتيني لشركة «إف 5» في

Cairo - Egypt, 02 Feb 2021

رفع مستوى الشراكة يعزز من قدرات «إف 5» على إيصال خدماتها على نطاق أوسع ضمن منطقة استراتيجية هامة   القاهرة، مصر - 27 يناير 2021: أعلنت "برق سيستمز" اليوم أنها أصبحت أول شريك بلاتيني لشركة «إف 5» في مصر.   ويمثل التصنيف البلاتيني أعلى مستوى من الاعتماد ضمن برنامج «إف 5» للشركاء، والذي صمم خصيصا لتلبية التطورات الناشئة في السوق وشركة «إف 5» ونماذج عمل شركائها. ويتيح البرنامج للشركاء مسارا واضحا لتحقيق النجاح في خدمة العملاء بتقديم مجموعة شاملة من أفضل المنتجات في فئتها من «إف 5».  

BARQ Systems Becomes First F5 Platinum Partner

Cairo - Egypt, 27 Jan 2021

CAIRO, January 27 , 2021— BARQ Systems today announced that it has become the first F5 Platinum Partner in Egypt.   Platinum status is the highest level of certification in F5’s Unity+ Partner Programme, which has been specifically designed to address the evolution of the market, F5, and partner business models. The program gives a clear path to success for serving customers with F5’s best in class portfolio of products.

© 2015 All rights reserved. BARQ Systems