Services BARQ SYSTEMS

Services

Support Services

- Support service:
 
This service includes 24X7 availability to troubleshoot supplied devices disability or open a case with the vendor TAC. Trained engineers is responsible for handling customer requests, with remote secure access to the devices to analyze  logs, troubleshoot faults and apply fix or patches.  Customer will deliver faulty parts to BARQ warehouse, and BARQ ships replacement (when received) to customer designated site.
 
- Service Level Agreement (SLA):
 
This service include customizable services according to operation nature in order to give commitment to keep the service offered by the supplied devices full functioning during the agreement with minimized service interruption. Agreement is made to commit service availability through support service terms and conditions, performing periodical fault avoidance procedures, spare running devices with items that cover the service degradation because of Hardware failure, analyze the devices logs to discover any probable service degradation, and agree with our customer on contact procedures list, and escalation matrix to sprint service degradation recovery.
 

Latest News

Cairo - Egypt, 12 Dec 2018

  BARQ Systems has been promoted to Gold Partner by Fortinet to expand it ’s Security portfolio

Cairo ICT

Cairo - Egypt, 28 Nov 2018

Cairo, BARQ Systems “formerly Salec” the leader in providing ICT solutions and services in the Middle East, has participated in "Cairo ICT” tradeshow the 22nd Technology, Fair and Forum for Africa and the Middle East from 25 - 28 November, at Egypt International Exhibition Center, New Cairo, Egypt, (Hall 4, Booth B1) Opening Hours: 25 Nov. 1 pm - 8 pm / 26,27,28 Nov. 10 am - 8 pm with Redhat.    

Juniper | Educational Day

Cairo - Egypt, 03 Dec 2018

Cairo, BARQ Systems “formerly Salec” the leader in providing ICT solutions and services in the Middle East, held "Juniper Educational Day” event on 3rd of December with Juniper Networks, at Fairmont Nile City Hotel, Cairo, Egypt.

Palo Alto Next-Generation Firewall UTD workshop

Riyadh - Saudi Arabia, 13 Nov 2018

Riyadh, BARQ Systems the leader in providing ICT solutions and services in the Middle East, held “Palo Alto UTD” workshop with Palo Alto Networks, on the 13th of November at Hyatt Regency, Riyadh, KSA

Cairo - Egypt, 29 Nov 2018

BARQ Systems has been awarded By Aruba, a Hewlett Packard Enterprise company as a value partner of the year for implementing one of the biggest digital transformation project in Egypt  

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